Terms and Conditions

Choose a Region or Hotel
Choose a Region or Hotel
Select dates
Choose room compositions
Rooms:1 Adults:2 Children:No Babies:0
Room 1
Flying?without flight
Have a coupon?
חזור לעמוד........
Terms and Conditions
  • 1.General

    1.1. The website (www.mizpe-hayamim.com) provides information about Isrotel Hotels and additionally enables purchasing holiday deals at the chain's hotels (referred to as "the site"/ "website"). Booking holiday packages (referred to as "services") through the website is a binding process equal to booking in any other way.

    1.2. The site is owned by Isrotel Hotels Management Inc. Customers who purchase or wish to purchase a vacation through the website or any other person who visits the site (referred to as "buyer"), declare and commit that they have read and accepted these terms and conditions and comply with them, and that the buyers or any other party who represents the buyers shall not have any complaint or lawsuit directly or indirectly against the website, its operators and/or its owners and/or its managers or their representatives.

    2. Ownership and Rights Reservations

     2.1. Isrotel Hotels Management (1981) Inc, R.N. 510886245 of 8 Yitzhak Sadeh Street, Tel Aviv 6777508 (referred to as "Isrotel Management") has copyright regarding all content on this website and other modules of this site, one may not copy, duplicate, publish, distribute, sell or change any information or part appearing on this website without a written approval from Isrotel Management except in cases of personal and non-commercial downloads. 

    2.2. In addition, the logo, commercial trademarks and icons presented at this website (collectively referred to as "trademarks") are registered and protected under copyright laws by Isrotel Management. No part of this site shall indicate on permission or right to use the trademarks without a written permission from Isrotel Management. All rights in this website without any exclusion belong solely to Isrotel Management. Isrotel Management reserves the right to change the site or close/remove it at any time.

    3. Website Conditions of Use

    3.1.Every person who has a valid credit card issued by one of the following companies may purchase services through the website: Visa CAL, Visa Leumi Card, Diners Club, American Express, Isracard and MasterCard. Buyers may use this site only for acquiring information or for ordering or purchasing services. One is not allowed to use this site for any other purpose. Reservations through this website are done only by credit cards. An order cannot be placed without filling out buyers' credit card details. Credit card information is saved only to ensure the reservation. We charge the credit card only at the hotel the guests have booked. Illegal use of this website or information published on it is a violation of copyright laws and other laws linked to them.

    3.2.Isrotel Management reserves the right to change the general terms and conditions from time to time. Any dispute should be sorted in Israeli courts, at Tel-Aviv Jaffa courts only.


    4. Details of Buyers

    When purchasing services through the website the buyer is requested to fill out his/hers personal details (referred to as "details of purchase"). Website owners and/or site operators and/or the owners and/or their managers and/or their representatives are not responsible for any mistake made by the buyer in typing the details of purchase, including mistakes regarding choosing the vacation package, dates, number of beds, as well as any other service ordered by the buyer through the website. Isrotel Management shall not be held directly or indirectly responsible in cases in which the details of purchase are not entered or received by our reservations system, and/or in case of technical problems and/or any other problem that prevents the buyer from purchasing services through the website. Entering false purchase details is a criminal offense. Persons submitting false details will face lawsuits including damages claims due to possible damages of the website, to its operators and/or its owners and/or its managers and/or their representatives.

    5. Placing an Order

    5.1. Orders are placed by entering all the needed information in Details of Purchase.

    5.2. Placing an Order Using a Credit Card:
    The entered credit card information is used only to secure the order. After entering credit card information the buyer will receive an automated email message confirming the reservation. Buyers must print the confirmation and bring it to the hotel, and hand it to the front desk. Order confirmation is automatic in online reservations, the client's credit card will be charged only upon arrival to the hotel.

    5.3. To clear any doubts, by ordering services from Isrotel Hotels, you agree to receive direct messages including receiving mail containing commercial content/ advertisement, and that you shall receive the information in any way you chose. In addition, you may, at any time, notify Isrotel that you are no longer willing to receive any electronic messages, by sending an e-mail to [email protected].

    6. Club Members

    6.1. A buyer who declares that he/she is a member at one of Isrotel's costumers clubs: Sun Club, Club Royal, Carmel Forest Club shall receive a discount, offered to club members, when entering details of purchase. Upon arrival to the hotel, buyers are requested to show their club membership card to the receptionist as proof of their membership in order to receive the discount price for club members. If a buyer will not present a membership card upon arrival, the discount will not be applicable and buyers will be charged for the full price in line with the price list of the time of arrival. Sun Club discount will be applicable in accordance with the club's terms and conditions. A Sun Club member may order up to two rooms with a club's discount, only in case that the second room is a kids' room (for persons under 21 years of age).

    6.2. In case a club member made several reservations on consecutive dates (in all of Isrotel's hotels), he/she shall be entitled to only a single points benefit (for his/hers next stay).

    7. Cancellations Policy:

    7.1. Canceling orders must be done in accordance with the Consumer Protection Law of 5741 -1981 (hereinafter: the "Consumer Protection Law"),including the regulations thereof, and after the Ordering Party, as defined in Isrotel's Terms and Conditions, has placed an order through the Website's reservation system, and received the booking confirmation document.

    7.2.An Ordering Party may cancel a transaction, subject to the provisions of the Consumer Protection Law, as in any of the following means:
    • Orally, i.e - by phone: +972-(0)8-6387797, or directly at one of Isrotel's offices.
    • By registered mail to Isrotel Reservations Center, located at Isrotel Royal Garden Hotel Eilat North Beach 88000
    • By e-mail: [email protected]
    • By Fax: +972-8-6362030
    • Online (through the Website's reservation system).
    The cancellation notice should include at least the name and the identity number of the Ordering Party, and if the cancellation notice is delivered orally, Isrotel shall have the right to request an additional identification detail.

    7.3. Canceling orders of a disabled person, a veteran citizen, or a new immigrant:

    7.3.1. An Ordering Party, who is a disabled person in accordance to the Equal Rights for Persons with Disabilities Law, 1988, a veteran citizen (who is 65 years of age or above) or a new immigrant to Israel (one who has been granted an immigration certificate or a certificate of eligibility as a new immigrant from the Office of Immigration and Absorption, and five years have not passed since he has been granted the above), may cancel a reservation subject to compliance with the following conditions: Cancellation of a reservation shall be done within four months from the date the booking was made, or from the date of receipt of the booking confirmation document, or alternatively in accordance with Clauses 7.3 above, whichever is later, provided that the reservation order included a conversation (as well as via electronic communication) between Isrotel or any of its formal representatives and the Ordering Party, and provided that there are more than 7 days, that are not rest days, prior to the check-in date. Valid proof (by one of the means stated above) indicating the Ordering Party does in fact belong to one of the said sectors, shall be attached to the cancellation notice all in accordance to the Consumer Protection Law.

    7.3.2. If a reservation is canceled in accordance to the cancellation terms mentioned in this section, the Ordering Party shall be charged with a cancellation fee in the sum of NIS 100 (one hundred) or 5% (five percent) of the value of the order, whichever is lower.

    7.4. Cancellation Fee during the Regular Season (September until June, inclusive - with the exception of Holidays and Special Occasions):

    7.4.1. Upon cancellation of a reservation, effected within 14 days from the date the booking was made or from the date of receipt of the booking confirmation document (whichever is later), and provided that the cancellation date is not within 7 days (that are not rest days), prior to the check-in date, the Ordering Party will be charged with a cancellation fee in the sum of NIS 100 (hundred) or 5% (Five percent) of the value of the order, whichever is lower.

    7.4.2. Upon cancellation of a reservation stated under clause 7.4.1 above, effected 14 days after the date the booking was made, or after the date of receipt of the booking confirmation document (whichever is later), and provided that the cancellation date is not within 7 days (that are not rest days), prior to the check-in date, the Ordering Party will be charged with a cancellation fee in the sum of 100 (hundred) NIS.

    7.4.3. Upon cancellation of a reservation stated under clause 7.4.1 above, effected within 7 days (that are not rest days), prior to the check-in date, the Ordering Party will be charged with a cancellation fee in the sum of 25% (twenty-five percent) of the value of the order (regardless of the time that has elapsed from the date the booking was made).

    7.4.4. Upon non-arrival to the hotel, regarding a reservation stated under clause 7.4.1 above, without providing a due cancellation notice, the Ordering Party will be charged with a cancellation fee in the sum of 50% (fifty percent) of the value of the order.

    7.5. Cancellation Fee during the Peak Season (July to August, inclusive - as well as Holidays and Special Occasions):

    7.5.1. Upon cancellation of a reservation, effected within 14 days from the date the booking was made or from the date of receipt of the booking confirmation document (whichever is later), and provided that the cancellation date is not within 7 days (that are not rest days), prior to the check-in date, the Ordering Party will be charged with a cancellation fee in the sum of NIS 100 (hundred) or 5% (Five percent) of the value of the order, whichever is lower.

    7.5.2. Upon cancellation of a reservation stated under clause 7.5.1 above, effected 14 days after the date the booking was made or after the date of receipt of the booking confirmation document (whichever is later), and provided the cancellation date is more than 21 days (inclusive) (that are not rest days), prior to the check-in date, the Ordering Party will be charged with a cancellation fee in the sum of 100 (hundred) NIS.

    7.5.3. Upon cancellation of a reservation stated under clause 7.5.1 above, effected 14 days after the date the booking was made or after the date of receipt of the booking confirmation document (whichever is later), and the cancellation date is from 8 until 20 days (inclusive) (that are not rest days), prior to the check-in date, the Ordering Party will be charged with a cancellation fee in the sum of 25% (twenty five percent) of the value of the order.

    7.5.4. Upon cancellation of a reservation stated under clause 7.5.1 above, effected within 7 days, that are not rest days, prior to the check-in date, the Ordering Party will be charged with a cancellation fee in the sum of 50% (fifty percent) of the  value of the order (regardless of the time that has elapsed from the date the booking was made).

    7.6. It is hereby clarified, that the Ordering Party will be debited by Isrotel (or anyone on its behalf) through the Ordering Party's credit card, which details were provided to Isrotel by the Ordering Party, and the Ordering Party hereby gives his\hers irrevocable consent to charge him\her as stated above, subject to the provisions of these Terms and Conditions.

    7.7. For the avoidance of doubt, the term "Special Occasions", as defined in these Terms and Conditions, shall refer to cultural\ entertainment\ sports events and etc., advertised from time to time on behalf of Isrotel, or in collaboration with the Isrotel.

    7.8. Cancellation of a reservation without cancellation fee:

    It is hereby clarified, that a reservation can be canceled, free of cancellation charge, due to a discrepancy between the booked reservation and the booking details provided to the Ordering Party following the booking procedure, and / or due to failure to provide accommodation services regarding the reservation date, and / or due to a defect and / or breach of agreement, all as set out in clause 14E (a) of the Consumer Protection Law.

    It is also clarified that in addition to the abovementioned cases in this Clause, in which a reservation can be canceled without payment of a cancellation fee in accordance to the law, Isrotel may also, in its sole discretion, exempt the Ordering Party from paying a cancellation fee for the cancellation of the reservation.

    8. Changes in Reservation by the Client

    8.1. Any change in reservations, including changing the times of flights (as long as the flights were ordered together with a hotel package through Isrotel's website), should be done by contacting Isrotel Reservations Center, and in line with the Consumer Protection Law and related regulations.

    8.2. Requests for changes in orders placed on the website, should be done in writing only (registered mail, fax or via e-mails) and should be sent to Isrotel Reservations Center in Isrotel Royal Garden, Northern Beach Eilat 88000, or to the following email address [email protected] or to the following fax no. 972-(0)8-6362030 or by written confirmation of the changes sent to you by a phone representative after he/she was contacted by the costumer by phone 972-(0)6387797.

    8.3. If the guest changed the order, the new date of placing the order shall be the day Isrotel Reservation Center received the message via mail, emails, fax or telephone call.

    8.4. In case the message was sent on a sabbatical in Israel, the date of changes will be the following business day.

    8.5. We shall not handle any requests or claims for changes unless they include written documents, signed and confirmed by Isrotel Reservations Center.

    8.6. The consumer will pay for any additional costs due to changes in reservation and he/she would be informed of any costs prior to making the changes by Isrotel Reservation Center.

    8.7. Prices of services appearing on the website are subjected to periodical updates and changes.

    8.8. In case there is an inconsistency between the price offered on the website and the prices of Isrotel Reservations Center, the price of Isrotel Reservations Center is the correct one.

    8.9. In case prices are changed due to rise in prices, the rise in prices will include reservations which were already placed, excluding reservations which were already finalized and costumers received a final confirmation in writing from Isrotel Reservations Center.

    9. In Case Your Order Includes Flights, Please Note:

    9.1.Please read the airlines' guidelines regarding their flights/ cancellation regulations in the following link.

    9.2.The time of flights and/or arrival and/or any changes do not imply any changes in times of hotel's check in or checkout.

    9.3.A baby under 24 months of age does not require an additional seat – however, parents (or other accompanying adults) must present an ID at check in, indicating the baby's age at day of flight.

    9.4.Flights which are operated by commercial/charter airlines are executed under terms and conditions published by the airlines and/or civic flight regulators. We would like to make it perfectly clear that Isrotel is not responsible for any part of the flights which are under the airlines' fields of responsibility/liability including route, schedule and luggage issues – all under the sole responsibility of the airlines and there may be cases in which the schedule might change without notification. We would like to make clear that Isrotel will not comply with any demand regarding flights including refunds or compensation due to any damage/ costs/ or distress due to services which are the airlines are responsible for.

    9.5.The site's discount of 5% is for hotels reservation only and not for flights in packages that include both flights and hotel rooms.

    10. Terms and Limitations:

    10.1.   As a currency conversion fee may be applied by the credit card issuer, the amount shown is not final and may change accordingly.

    10.2.   Isrotel may cancel or change the terms of receiving reservations as well as all prices published at the website at all times.

    10.3.   In addition to the above limitation (Terms and Limitations (1)), Isrotel Hotels Management Inc. has the right for a one-sided cancellation or disapproval of any reservation or deal. Isrotel has the right for cancellation even in case that the costumer has received an automatic confirmation if one of the following occurred:

    10.3.1.  There is an error in the price of the deal; Isrotel Hotels Management Inc. is not obliged to this deal. It may fully refund the costumer and/or contact him in order to complete the order.

    10.3.2.  In case there was a mistake in any detail regarding the published deal, in its definition or due to human error.

    10.3.3.  In case there was any mistake in the ordering process solely depending on the company's deicision.

    *For all cancellations under this section (Terms and Limitations (2)), Isrotel Hotels Management Inc. will not charge cancellation fees.

    10.4.   The prices appearing at the website are in NIS and do not include VAT. Reservations made by Israeli guests (guests who are Israeli citizens) will be charged according to the Israeli law.

    10.5.   If prices are in US Dollars, payment will be calculated upon the day of payment exchange rates as published by the Bank of Israel.

    10.6.   Arrival time at Isrotel hotels, check-in and checkout:

    10.6.1. For the Isrotel Royal Garden hotel and the Isrotel Riviera hotel:

    During weekdays (Sun-Fri): Arrival time to the hotel will be possible only from 13:00 (earlier arrival at the hotel will not be possible). Handing over of the rooms will be no later than 16:00. Checkout will be no later than 11:00.

    Saturday and Holidays: Arrival time to the hotel will be possible only from 16:00 (earlier arrival at the hotel will not be possible). Handing over of the rooms will be no later than 18:00. Checkout will be not later than 14:00.

    10.6.2. For the Isrotel Tower hotel:

    During weekdays (Sun-Fri): Arrival time to the hotel will be possible only from 13:00 (earlier arrival at the hotel will not be possible). Handing over of the rooms will be no later than 15:00. Checkout will be no later than 12:00.

    Saturday and Holidays: Arrival time to the hotel will be possible only from 15:00 (earlier arrival at the hotel will not be possible). Handing over of the rooms will be no later than 16:00. Checkout will be no later than 13:00.

    10.6.3. For the Royal Beach Eilat hotel, Isrotel King Solomon hotel, Isrotel Agamim hotel, Isrotel Yam Suf hotel, Isrotel Sport Club hotel, Isrotel Lagoona hotel, Isrotel Dead Sea hotel, Isrotel Ganim hotel, Beresheet hotel, Isrotel Ramon Inn hotel, Orient Jerusalem hotel, Cramim hotel, Royal Beach Tel Aviv hotel, Carmel Forest hotel, and Mizpe Hayamim hotel:

    During weekdays (Sun-Fri): Arrival time to the hotel will be possible only from 13:00 (earlier arrival at the hotel will not be possible). Handing over of the rooms will be no later than 15:00. Checkout will be no later than 12:00.

    Saturday and Holidays: Arrival time to the hotel will be possible only from 16:00 (earlier arrival at the hotel will not be possible). Handing over of the rooms will be no later than 18:00. Checkout will be no later than 13:00. In Royal Beach Tel Aviv hotel arrival time to the hotel will be possible from 15:00, and handing over of the rooms will be no later than 16:00.

    Checkout time is when guests are bound to leave the hotel and are not permitted to stay at the hotel facilities. Checkout later than the hours aforementioned in clause 10.6, in all days of the week (Sun-Sat Incl.) is subject to confirmation of the hotel management, on the day of checkout, and subject to additional payment.

    10.7.   According to Isrotel's rules, babies are infants younger than 24 months of age; children are between 2 and 12 years of age.

    10.8.   Sun Club discounts are offered in accordance with Sun Club's terms and conditions.

    10.9.   Promotions are not valid in conjunction with other special offers.

    10.10.   Hosting children or teenagers under the age of 18 is possible only if they are accompanied by an adult (21 years of older). Ordering and staying in rooms at Isrotel Hotels is allowed only for people who are 18 years old or older.

    10.11.   The number of rooms/suites is limited and reservations are subject to availability.

    10.12.   All bookings require filling out personal information. When filling out an order all data provided by costumers must be correct. Isrotel Management is not responsible for any mistakes or typing errors made at time of reservation, including choosing the wrong hotel, dates, number of beds as well as any other services ordered by the clients.

    10.13.   Reservations through the website are personal therefore one cannot make more than two reservations under the same name.

    10.14.   Prices appearing on the website are in Israeli Shekels (NIS) and are offered to Israelis only. Reservations for foreign citizens or foreign residents are based on Euro/USD, based on the price list at time of order.

    11. Pictures/Photos and Information on Website

    11.1.   The website includes information published by Isrotel Management and information of other parties. Isrotel Management is not responsible for any content and information including advertisements appearing on the website. All photos are for illustrative purposes only. Since the photos appear on a computer screen and/or printed by the buyer, there might be differences and variation between the way the products look at the photos and the way they actually look.

    12. Links

    12.1.   The website includes links to other websites (referred to as "linked sites").

    12.2.   Isrotel Management provides these links for the users' convenience and it does not hold any responsibility for the information on the linked sites or other websites linked to them, for their validity or any legal aspect regarding these websites. If users choose to visit the websites, they are responsible for doing so. In order to link or present isrotel.co.il in other websites, you must contact Isrotel Management for confirmation.

    13. Limitation of Liability

    13.1.   Isrotel Management and/or site operators and/ or managers and/or owners or any of their representatives are not responsible for the website's server, whether it is clear of any viruses or other malware that may harm the personal computer of the buyer while the latter is visiting the website or purchasing services through the website or uses the website in any other way.

    13.2.   Isrotel Management is not responsible for any damages due to a delay or failure during the use of the website, including using the website for reservation purposes.

    13.3.   Isrotel Management is not liable for any illegal activities of a buyer on its website or any other party which is not under Isrotel's control.

    13.4.   At any point, Isrotel might deny users access to certain pages on to the website or as a whole.
    Changes on Website

    13.5.   Isrotel Management may change from time to time the site's structure, content, appearance, terms and conditions, the extent and availability of offered services, or any other aspects regarding the site and its operation. Isrotel can do that without giving the buyers any notice.

    Restrictions on payment in cash law 18.3.2018

    Isrotel Hotel’s Privacy & Cookie Policy:

    This Privacy Statement is issued by the Isrotel Hotel Chain of Companies (collectively referred to as "Isrotel Hotels”, "we”, "us” or "our” in this Privacy Statement), which includes the direct and indirect subsidiaries of [i]Isrotel Hotel Chain and covers information collected and used by us in the course of our business. When we mention "Isrotel Hotels", "we", "us", or "our" we are referring to the relevant company in this highlighted Partnership that processes your personal information.

    Your information may also be collected and used by Isrotel Hotel-branded hotels. In most cases, these hotels are independently owned and their use of your information is only covered in this Privacy Statement where specifically noted.

    Isrotel Hotels takes privacy as a tremendously important issue and recognizes the extent of what this idea means. We as an entity strive to deliver outstanding products, services, and experiences to you while processing your personal information.

    This Privacy & Cookie Policy demonstrates to our customers and patrons how we reportedly collect, process and protect your personal data. This includes when you make a booking, request information from us, contact us, use our website, and connect with us via social media, through our contact center or hotels, or any other involvement we have with you, regardless of where you are located. It also tells you about your privacy rights and how the newest European law (General Data Protection Regulation) securely protects you.



    The goal of this privacy policy is to provide you with detailed information on how Isrotel Hotels    collects and processes your personal and sensitive data in our interaction with you, including in providing accommodation and other services to you, including any data you may provide through our website, including by cookies.

    By using any of our products or services and/or by agreeing to this Statement, e.g. in the context of registering for any of our products, rooms, or any other services, you understand and acknowledge that we will collect and use personal information as described in this following Statement.


    Isrotel Hotels is the main controller in regard to the information we receive. This entity operates as the “data controller” responsible for any hotel, resort, or facility in this Partnership:


             Royal Beach Tel Aviv

             Cramim Spa & Wine

             Carmel Forest Spa Resort

             Royal Beach Eilat

             King Solomon

             Royal Garden


             Yam Suf

             Sport Club





             Ramon Inn


             Sea Tower Tel Aviv

             Mizpe Hayamim

             Publica Isrotel

             Orient Jerusalem



              Port Tower



     We have the role of (either alone or jointly or in common with other groups) determining the purposes for which and the manner in which any personal data are to be processed. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.


    There is a Data Processing Agreement that is properly disclosed. This agreement revolves around processing of personal data and regulates the Data Processor (whoever that party may be) who carries out the role of processing personal data on behalf of  Isrotel Hotels (the ”Data Controller”) and is most importantly GDPR compliant as well


    Email address: 

            [email protected]

    Postal address/Telephone number:

             Call Us: 972-8-6387797

    You have the right to make a serious complaint at any time to the relevant data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the Authority so please contact us in the first instance.


    Last updated: July 2018.

    Isrotel Hotels does in fact reserve the right to update the Privacy policy from time to time. Any changes to our Statement will become effective upon posting of the revised Statement on the site. Use of the site, any of our products and services, and/or providing consent to the updated Statement following such changes constitutes your acceptance and consent of the revised Statement then in effect.


    Our website may also include links to third-party websites, plug-ins, and applications. By clicking on those links, you may enable third parties to collect or share data about you. It is your responsibility to understand that  Isrotel Hotels does not control these third-party websites nor their data processing. When you leave our website, we encourage you to read the privacy notice of every third-party website you visit as well to understand how they process data.


    Personal data, or personal information, is any information about an individual from which that individual can be identified. Personal data does not include anonymous data, data where the identity has been removed.

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

             Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, place of birth, nationality, passport or ID card number, gender and vehicle registration plate.

             Contact Data includes home address, billing address, email address, and phone numbers

             Booking and Transaction Data includes bank account or payment details and other details, including reason of stay, stays and other services you have purchased from us, and comments and responses to surveys you provided relating to our service.

             Technical Data of your Visit to this Website includes internet protocol address, your login information, browser type and version, time zone setting and browser, location plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

             Special Requirements Data includes disability, health, religious, or dietary requirements if you notify us of any special needs and provide this information.

             Usage Data includes information about how you use our services and social media platforms.

    We will not collect all the data referred to above in each case, but only such data required for the specific legitimate interest.

    We will only collect Special Categories of Personal Data about you to the extent that it is voluntarily submitted by you or on your behalf and is needed to satisfy your requirements during your stay with us or other use of our facilities or services. H            owever, we may also need to process such information in the event of an accident or a medical or other emergency during your stay or your other use of our facilities.

    We obtain limited information about children who are booked in to stay at our hotels (number, age, and where legally required other data such as name, date of birth, place of birth).


    If you fail to provide personal data when requested, we may not be able to follow through with the contract we have or are trying to construct with you. In this case, we may not be able to proceed with the booking or other service you have with us, however we will notify you if this is the case at the time.


    We use different methods to collect data from and about you including through:

             Direct interactions. You may give us your Identity, Contact and Booking Data, and Transaction Data by filling in forms or by corresponding with us by mail, phone, email, via our website, on social media or otherwise. This includes personal data you provide when you:

    subscribe to our newsletter and/or other publications;

    request a brochure or other promotional or marketing materials to be sent to you;

    enter a competition, or respond to a promotion or survey; or

    give us some feedback.

    make a booking at one of our hotels, whether for overnight stays or conferences;

    check in to one of our hotels;

    attend a function, conference, or otherwise use the facilities at one of our hotels;

             Automated technologies or interactions. As you interact with us via our website or social media accounts, we may automatically collect Technical Data about your browsing, equipment, and patterns. We collect this personal data by using cookies, e-mails, server logs and other technologies. Please see our Cookie Policy below for further details.

             Third parties. We may collect personal data about you if a booking is made for you by a travel agency, online portal or another third person, who may be a family member or travelling companion, or agent or other intermediary, working for you or, where you are travelling on business, your employer or other third party on your behalf, such as tour operators, travel agencies, and Global Distribution Systems or other similar, Contact, Booking and Transaction Data from providers of technical, payment and delivery.

             Business Contacts. If you are a business contact of  Isrotel Hotels, we may receive your data as you interact with our website, from trade fair visit/ workshops, personal meetings, corresponding with you through emails and phone, through contractual negotiation and agreements

             Other third parties or publicly available sources. We may receive personal data about you from third parties and public sources as set out below:

             Social Media Analytics providers

             Advertising networks

             Web interaction technology providers

             Monitoring. We may monitor and/or record:

             phone calls (incoming calls to our hotel)

             transactions at all points of contact

             social media and web traffic

    These steps are to ensure that we carry out your instructions properly, for training purposes and to improve our services, and to guarantee security and prevent fraud. For the greater security of our guests and patrons, and to prevent and detect crime, we use CCTV (a TV system in which signals are not publicly distributed but are monitored, primarily for surveillance and security purposes) in and around our premises.


    We will only use your personal data when the law permits us to. Most commonly, we will use your personal data in the following circumstances (each a "Legal Ground "):

             Consent: Where you willing give us your explicit consent to do so.

             Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

             Comply with obligation: Where we need to comply with a legal or regulatory obligation.

             Performance of contract: Where we need to provide the booked accommodation and services, or otherwise perform the contract we have entered into with you, or in the process of entering with you.

             Vital interests: In the case of any accident emergency, to protect your or another individual's interests, where you or they are not able to give consent.


    We collect and process your personal data for the purpose of:

             To protect and administer our business including our website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data,  to deliver more relevant content and advertisements on our website to you and understand or measure the effect of the advertising we offer to you, and to make recommendations to you about our services that may be of interest to you

    Legal grounds: Legitimate interest (to develop our business and do marketing), Performance of Contract (where website is used to book or deliver service.

             Making a booking, including reserving disability adapted accommodation, to provide accommodation and other services to you including meeting your specific health, disability, dietary and religious requirements, to manage your stay at the hotel and to monitor the use of our services, and to collect and recover money owed to us

    Legal grounds: Performance of Contract, Consent (for meeting your specific health, disability, dietary and religious requirements), Legitimate interest (to improve our services)

             To deal with issues or complaints arising out of our relationship with you, and to prevent or detect crime, including fraud, to manage our relationship with you which will include:

             Notifying you about changes to our terms or privacy policy

             Asking you to leave a review or take a survey, or participate in competition

             To better our service to you

    Legal grounds: Legitimate interest (to monitor and improve our services, to prevent crime and fraud, to keep our documents up to date)

             To use data analytics to improve our website, services, marketing, customer relationships and experiences
    Legal grounds: Consent (for use of cookies and analytics); Legitimate interest (to develop our business and do marketing)

             To deal with an accident t or medical or other emergency
    Legal grounds: Vital Interest

             To comply with local legislation (for example, storing of accounting documents or registration cards)
    Legal grounds: Comply with obligation

    We do not undertake automated decision by processing your personal data.


    We may use your contact information (mail address, fax number, email address or phone number) according to our legitimate interests, to inform you in accordance with any preferences you have expressed, about our products, services, offers via email, online advertising, social media, WhatsApp, telephone, text message (including SMS and MMS), push notifications, in-app alerts, postal mail, our customer service call center, and other means. (Isrotel Hotels will not share your e-mail address with third parties for promotional purposes, except by permission.)

    You can revoke your consent and unsubscribe from our marketing communication at any time by following the opt-out links on any marketing message sent to you or by Contacting us at any time.


    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below our Cookie Policy


    We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


    We may have to share your personal data with the categories of parties set out below for the purposes set out above.

    Tax and customs authorities, public registry authorities, regulators and other authorities;

    Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; these include contractors who provide services to you in their own name such as the third-party provider offering services, as well as our other providers acting as processor on our behalf and as instructed by us;

    analytics and search engine providers that assist us in the improvement and optimization of our services and website (as processor acting on our behalf and as instructed by us);

    banks, lawyers, auditors and insurers;

    entities involved in payment processing, credit checking and anti-fraud activities, crime prevention/detection, risk assessment and management and dispute resolution.

    Where these third parties are our processors, we require them to respect the security of your personal data and to treat it in accordance with the law.

    We do not allow our carefully selected third-party processors to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions. Some of the third parties mentioned above, for example many professional advisers and authorities, are controllers who, like us, are subject to specific obligations under data protection law, and who will have their own privacy notices setting out how they deal with personal data.


    Isrotel Hotels will take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date as appropriate. Isrotel Hotels maintains a PCI compliance program and an IT compliance program. This compliance program generates audit reports concerning the adequacy and effectiveness of Isrotel Hotel’s IT internal controls, including a PCI Attestation of Compliance report addressing the IT general controls over systems that support certain accounting and financial reporting. In the event of a security incident, Isrotel Hotels will notify regulators and/or consumers as required by applicable laws or regulations.

    We also seek to require our affiliates and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use reasonable technological measures to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

    For your own privacy protection, please do not send payment card numbers or any other confidential personal information to us via email.

    We will not contact you by mobile/text messaging or email to ask for your confidential personal information or payment card details. We will only ask for payment card details by telephone when you are booking a reservation or promotional package. We will not contact you to ask for your Isrotel Hotels account log-in information. If you receive this type of request, you should not respond to it. We also ask that you please notify us at [email protected]

    We hae put in place procedures to deal with suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


    Though we do not seek actively to transfer personal data outside the EEA (The European Economic Area is the area in which the Agreement on the EEA provides for the free movement of persons, goods, services and capital within the European Single Market) or countries with an adequate data protection, some of the external third parties we deal with are based outside the EEA or process personal data outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.

    Whenever we transfer your personal data out of the EEA, we look to ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

             Transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission (as set out above, this especially applies for Switzerland and Israel).

             Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. We do this for example in connection with our providers for booking through travel agents in the US.

             Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

    Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.



    We will only hold on to your personal identifiable information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any accounting, legal, or reporting requirements.

    In some situations you can request to delete your data.In some circumstances we may anonymize your personal information, therefore it can no longer be associated with you, for statistical or research purposes in which case we may use this information indefinitely without further notice to you.


    Under certain circumstances, you have some or all rights under certain data protection laws in relation to your personal data specifically if you are resident of EEA.

             Request for deletion of your personal data.

             Request access to your personal data.

             Request correction of your personal data.

             Object to processing of your personal data.

             Request restriction of processing your personal data.

             Request transfer of your personal data.

             Right to withdraw consent.

    If you wish to exercise any of the rights set out above, please Contact us.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to enable us to deal with your request or to speed up our response.

    For any processing that is based on your consent (mainly applying to online advertising to you), you have the right to withdraw such consent at any time by Contacting us.

    It is important that the personal data we hold about you is accurate, please keep us updated if your personal data changes during your relationship with us.

    We will respond to all such requests within 30 days of our receipt of the request, unless there are extenuating circumstances. We will inform you if we expect our response to take longer than 30 days. Please note, however, that certain personal information may be exempt from such rights pursuant to applicable data protection laws. In addition, we will not respond to any request unless we are able to appropriately verify the requester’s identity.


    You have the right to:

             Request for deletion of your personal data. This allows you to ask us to delete personal information where there is no good reason for us continuing to use and process it. You also have the ability to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

             Note, however, that we may not always be able to comply with your request of erasure for specific legal or legitimate reasons which will be notified to you, if applicable, at the time of your request.

             Request access to your personal data. This allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

             Request correction of your personal data that we hold about you. This enables you to have any inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

             Object to processing of your personal information where we are relying on our legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

             Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following situations: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

             Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only is applicable to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

             Withdraw consent at any time where we are relying on your consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. Note, if you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    10: Use of WI-FI services

    When you use the Isrotel Hotels Connect WI-FI service, we may collect and process certain additional information.

    What information we collect

             Registration and User-Provided Information: When you register to use WIFI we may collect personal information about you. You may also provide us with personal information about you in various ways when you use WIFI, for example, when you send us customer service-related requests.

             Device Identifiers. In the course of connecting to WIFI, we may automatically collect a device identifier (such as your IP address, MAC Address or other unique identifier) for the computer, mobile device, technology or other device you use to access WIFI. A device identifier is a number that is automatically assigned to your device when you access WIF, and we may identify your device by its device identifier. When you use WIFI, we may view your device identifier and use this information to enhance our service. We may associate your device identifier with other information about you.

             Other device information: We may also automatically record certain information from your device including, device type, the web pages, apps or sites that you visit, and the dates and times that you visit, access, or use WIFI. While generally this information is pseudonymous and/or aggregated, this information may be associated with Isrotel Hotel service account information or persistent identifiers. This data helps us to manage our networks and provides us with information about the use of WIFI. We do not, however, collect and process the contents of email communications or other electronic communications you send or receive when using WIFI.

             Location information: We may collect information about your location through your use of the WI-FI services we provide at our hotels to enable us to improve our service and provide certain services to you such as customized offers and promotions.


    The Isrotel Hotels operates this website (https://www.isrotel.com/) (the "Website"). Isrotel Hotels respects the right to privacy of every individual who access and navigate our website. Isrotel Hotels takes the protection of users and follows the legally valid regulations regarding data protection. This Website Cookies and Tracking Privacy Policy outlines how we use any personal information we collect about you and your rights to access and correct the personal information we hold about you.


    By using this Website, you consent to the use of cookies in accordance with this Cookies Policy. You will have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.


    If you do not agree to the use of these cookies, you have the right to disable them by following the instructions for your browser. Alternatively, you may wish to visit for example www.allaboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of desktop browsers.

    Please be aware that some of the services will not function so well if cookies are disabled.

    Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.

    You can also find a good summary of how to manage Flash Cookies at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

    You can also control tracking Cookies by installing browser extensions like Ghostery: https://www.ghostery.com/products/

    If you want to clean out all of the Cookies left behind by the websites you have visited, here are links where you can download programs that clean out tracking Cookies:



    You can learn more about interest-based advertising and opt out of our vendors' and other advertisers' use of Cookies to tailor content or advertising to you by visiting http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/choices.

    You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl=en-GB


    Cookies are small text files that are stored on your computer or mobile device ("device") when you visit a website. Cookies alone cannot be used to disclose your individual identity to us, though in some cases we may tie Hilton or third-party Cookies to personal information you have provided to us or that we have otherwise obtained about you. Cookies may be used on the Site in order to improve your experience. For example, we will use Cookies to:

             Remember your user name and password for future visits so that log-in is easier and faster;

             Remember your language and other preferences;

             Ensure you obtain all requested information;

             Provide a safe and secure service for online transactions;

             Track your response to advertisements and website or app content for analysis and the number of times we send you the same advertisement;

             Measure how many people use the Site, and how they use it, so that we may keep it running quickly and efficiently; and

             Help us and others deliver communications and content to you that are relevant and responsive to your interests and location.

    Below we explain the different types of Cookies that may be used on the Site.

             Essential Cookies.Essential Cookies are necessary for the Site to work, and enable you to move around it and use its services and features. Disabling these Cookies may make the services and features unavailable.

             Functional Cookies.We use Functional Cookies to save your settings on the Site—settings such as your language preference, or booking information you have previously used when booking a hotel with us. We also use Functional Cookies to store such things as the last hotel you searched for, so that you can easily find it the next time you visit. Some Functional Cookies are essential to viewing maps or videos on our Site. We also use "Flash Cookies" for some of our animated content.

             Session Cookies. These types of Cookies are stored only temporarily during a browsing session, and are deleted from your device when you close the browser. We use Session Cookies to support the functionality of the Site and to understand your use of the Site—that is, which pages you visit, which links you use and how long you stay on each page.

             Persistent Cookies:These types of Cookies are not deleted when you close your browser, but are saved on your device for a fixed period of time or until you delete them. Each time you visit the Site, the server that set the Cookie will recognize the persistent Cookie saved on your device. We and others use persistent Cookies to store your preferences, so that they are available for your next visit, to keep a more accurate account of how often you visit the Site, how often you return, how your use of the Site may vary over time and the effectiveness of advertising efforts.

             Advertising Cookies allow us and other advertisers to show you the most relevant products, offers, and advertisements on the Site and third-party sites, or through emails or other message platforms. For example, some Advertising Cookies help our service providers and other advertisers select advertisements that are based on your interests, including those expressed or inferred by visits to our websites or apps or across other websites, online services, and apps over time. Others help prevent the same advertisement from continuously reappearing for you. These types of Cookies also help us provide you with content on the Site that is tailored to your interests and needs.

    As noted below, some Analytics Cookies and Other Technologies are used in part to facilitate advertising.

             Advertising Cookies also include Social Plug-In Cookies. Social Plug-In Cookies are used to share content from the Site with members and non-members of social media networks such as Facebook, Twitter, YouTube and Pinterest. These Cookies are usually set by the social networking provider, enabling such sharing to be smooth and seamless.

             Analytics Cookies collect information about your use of the Site, and enable us to improve the way it works. These Cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach the Site, and measure the effectiveness of advertising (including emails we send to you).

             Other Technologiesmay be used for the same purposes as our Cookies, to allow us and third parties to know when you visit the Site, and to understand how you interact with emails or advertisements. Through Other Technologies, non-personal information (e.g., your operating system, your browser version, and the URL you came from) or aggregate information may be obtained and used to enhance your experience and understand traffic patterns.

    Use of IP addresses and web logs

    We may use your IP address and browser type to help diagnose problems with our server, to administer our Website, and gather broad demographic information.  This is to better improve the service we offer to you.

    An IP address is a numeric code that identifies your computer on the internet.
    We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.


    Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.